Facilities and Services at The Shubert Theatre
Welcome to The Shubert Theatre. Citi Performing Arts Center
SM
continuously strives to make the arts accessible to all. We hope our facilities, services and programs will make your visit to The Shubert Theatre a most enjoyable one.
TICKETS
- Online: www.citicenter.org
- By Telephone: call 866-348-9738
- In Person: Citi Performing Arts Center Box Office: Mon-Sat
10:00am-6:00pm
- Group Sales: for 10-20+ (depending on show) call 617 532-1116
or email groups@citicenter.org.
SECURITY
- Bags, parcels or luggage are not allowed in the Shubert Theatre
- Please refer to The Citi Performing Arts Center's
Security Policy
SMOKING
- Smoking is prohibited on The Shubert Theatre premises
LATECOMERS
- Please allow ample time for road construction, parking and other
unforeseen events that may cause delays in arriving at the Theatre on time
- Latecomers will be seated at the discretion of the Producers and/or
the discretion of the Theatre Management, which may result in latecomers
missing a portion of the show
PHOTOGRAPHY & RECORDING
- The taking of photographs or the use of video or audio recording
equipment is strictly prohibited by law
- No video, audio or photographic equipment is allowed in the auditorium
ELECTRONIC DEVICES
- Please silence all cellular phones, pagers, watches and other
electronic devices
- Please refrain from text messaging and the use of other devices
that cause unnecessary light in the auditorium.
RESTROOMS
- Restrooms are located in the Lower Lobby and in the Mezzanine and Balcony lobbies.
- In addition, there is an accessible restroom located on the 1st
floor Main Lobby
FOOD & BEVERAGE
- Concession stands are located throughout The Shubert Theatre lobbies
- Food and beverage are permitted in the Theatre, based on show
PUBLIC TELEPHONES
- Located in the Box Office Lobby
CHILDREN
- All patrons, including children, must have a ticket for the performance
- Due to content, it is recommended that children under the age of 4 do
not attend the Theatre unless it is a children's/family show
- Please call ahead to insure there are no age restrictions with the
show you are attending
SHOW MERCHANDISE
- Show tee-shirts, hats, CD's and other items can be purchased
inside the main lobby on the left hand side as you enter the Theatre
- Show related merchandise is sold by the show's producing organization
- Citi Performing Arts Center is not responsible for defective
merchandise
LOST & FOUND
- Inquiries should be made at the Chief Usher's podium on the day of
the event or call 617-532-1225
EMERGENCY CALLS
- Anyone who expects emergency calls should contact the Theatre Manager
upon arrival
- Emergency calls should be placed to 617-482-9393 extension "0"
(operator)
- Doctors, Nurses and EMTs are encouraged to check with the Theatre
Manager upon arriving at the Theatre in the case of a Medical Emergency
PARKING
- Please leave appropriate time to locate parking
- There are several parking lots located near the Theatres: The Fitz-Inn
Lot on Kneeland Street; the Tremont Street Garage adjacent to The Wang Theatre;
the Radisson Hotel on Stuart Street; CityPlace Garage in Park Square; the Kinney
Motor Mart on Stuart Street Street and the Garage at 100 Clarendon on Clarendon
Street. Members of The Club receive discounted parking at the Garage @100 Clarendon
